Menu

IT Support Executive, Vietnam

We are looking for a person with a visible passion for information technology. If you are an experienced IT Admin looking for a new challenge, we need you in SPRING Production.

Main responsibilities

  • Set up, install, configure and maintain computer hardware, software, internet cable, leased line and other related network devices, including servers and data.
  • Regularly check the internet connection to ensure smooth data transferring.
  • Guide new employees about IT policy and security procedure.
  • Enforce the IT Policy practice and confidential security compliance through technical and organizational measures, manage security facilities such as camera and door access system.
  • Take charge of setting up and managing user accounts, permission and passwords in accordance with company security practice.
  • Prepare periodical reports of IT assets (desktops, laptops, printers, audio visual equipment and UPS, camera) to related parties, propose and follow up with action plan for repair and replacement if necessary.
  • Support users with incidents on hardware & software problems, coordinate and perform minor reparations of the office devices.
  • Perform regular (monthly, quarterly) proactive maintenance and upgrades of desktops, laptops, printers, telephones and other devices, software licenses, propose improvements to network and IT infrastructure.
  • Update and file IT policy, guidelines and technical manuals, ensure company employees’ acknowledgement of these standards, orient newcomers and guests on IT Policy for security commitment.
  • Provide support, including procedural documentation and relevant reports.
  • Troubleshoot system and network problems, diagnose and solve hardware or software faults.
  • Establish and maintain close relationships between the departments.
  • Inform the supervisor actively and management team on work results and daily operational issues.

 

Job Requirements

  • At least 2-3 years experiencing in printed material, color space, shape, lighting, etc.
  • Flexibility, diligence, reliability and responsibility are a must
  • Ability to work independently, as well as, willingness to support colleagues as a team
  • Ability to work under high pressure, stay result-oriented
  • Ability to communicate in English is an advantage
  • University Bachelor Degree in Graphic Design/ Printing is an advantage
  • Being familiar with working on macOS platform is a plus
  • For this position, you will report to Head of Group IT.

 

Remuneration package

  • Team building activities and social events (company trip, year-end party, team building, charity trip, Gifts for Tet and mid-autumn occasions, Lucky money)
  • Health care and personal accident insurance and annual health check-up
  • Attractive package of annual leave, sick and child-sick leave
  • International working environment with hot trends in technology
  • Refreshment area (espresso, cappuccino, latte, milk, tea, …) with sport activities
  • Weekly Friday fruit and Friday bar

 

How to apply:

  • Please send your CV and application letter in English with the desired salary to hr-vn@agency-spring.vn
  • We will only reach out to the short-listed candidates; contact on the phone is not encouraged.